Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a poker site we haven't covered yet? Here's how to reach the Poker team and what we can actually help with.

The Best Way to Reach Us

Email is the most reliable channel for getting a real answer from us. Write to [email protected] and a member of our team will read it — we don't rely on canned auto-replies for anything beyond an acknowledgement. Tell us upfront what your message is about (a review correction, a bonus term query, a general question) and we can route it faster.

We aim to get back to most messages within a couple of working days. During busier periods, particularly around major promotional pushes from operators, it can take a little longer, so bear with us.

What We Can Help With

• Questions about our rankings — If you want to know why one poker site sits above another in our comparisons, or what specific factors we weighed, we're happy to explain our reasoning.
• Corrections and outdated details — Bonus terms, deposit limits and licensing details change frequently in the online poker industry. If you notice something on the site that looks stale or inaccurate, please flag it. We fact-check our pages and appreciate readers who help us stay current.
• Suggestions for new sites to review — If there's a poker room or app you think belongs on our radar, let us know. We can't promise inclusion, but we do read every suggestion.
• Feedback on the site itself — If a page is confusing, a table is hard to read on mobile, or something just isn't working the way it should, tell us.
• Partnership and commercial enquiries — If you represent a poker operator or an affiliate network and want to discuss a listing, introduce yourself and outline the details in your email.

What This Page Cannot Help With

We're a review and comparison site, not a poker room, a payments processor or a regulator. That means a few things are outside what we can do for you:

• We cannot access, verify, or make changes to your account on any poker site listed here — that has to go through the operator's own customer support.
• We cannot process deposits, withdrawals, or resolve payment disputes. Each poker site handles its own transactions and cash-out queries.
• We cannot confirm real-time availability of a specific bonus or promotion in your state. Terms and offers change, and the operator's own site is the authoritative source at the point you sign up.

For any of the above, your quickest route is the support channel of the poker site in question, usually found in its help center or cashier section.

A Word on Independence and How We Cover This Industry

Some of the poker sites we write about pay us a commission if a reader signs up through a link on our site. That relationship never decides our rankings or what we say in a review — our ratings reflect the same criteria (traffic and liquidity, game variety, rake structure, banking options, and licensing) whether or not a commercial relationship exists. If you ever think a page reads more like an advert than an honest assessment, tell us. That's exactly the kind of feedback we want.

If You or Someone You Know Needs Support

If gambling has stopped being enjoyable and started feeling like a problem — for you or someone close to you — please mention this in your message, or better yet, reach out directly to the National Problem Gambling Helpline at 1-800-GAMBLER. Many states also run their own self-exclusion programs and support resources, and we're glad to point you toward the right one for your state if you're not sure where to start. Our site is intended for readers 21 and older (18+ in the small number of states where that's the legal minimum), and nothing on it should be read as encouragement to gamble beyond what someone can comfortably afford to lose.

Before You Write In

A few quick checks that might save you a round trip:

1. If your question is about a specific site's bonus terms, wagering requirements, or state availability, check that operator's own terms page first — conditions can differ by state and change without much notice.
2. If you're deciding between poker rooms and want a side-by-side view, our comparison table and individual write-ups on the main rankings page cover licensing, traffic, and banking methods for each site we track.
3. Include your state if your question relates to availability or legality — online poker regulation in the US works state by state, so a detail that applies in one state may not apply in another.

Whatever the reason you're reaching out, thank you for taking the time. Reader feedback is a real part of how we keep this site accurate and useful, and we do read everything that comes in.